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FAQ
We accept Cash on Delivery (COD) and online payment in the form of Debit Cards & Credit Cards from Visa & Mastercard. Please make sure that internet banking is available on your card.
We charge a flat rate of Rs.200 on shipping across Pakistan. For international orders, delivery charges will be displayed during checkout. The customers will have to bear all the duties and taxes.
Delivery charges will be displayed during checkout. Duty, Taxes or VAT charged at the shipping destination by international customs according to their local customs policy and is paid by the consignee/buyer
Yes, we offer cash on delivery.
Since we produce on demand of our customers and to avoid overproduction, our standard shipping time is 3-10 working days after confirmation of the order. For further assistance kindly call us at 0304-1118331.
Please check our return and exchange policy on the following link: https://lulusar-fashion.myshopify.com/pages/delivery-returns
Sorry, sale items are not eligible for exchange.
We ship across Pakistan and internationally to the USA, UK, Canada, UAE, Australia, New Zealand, KSA and Bangladesh. If Duty, Taxes or VAT is charged at the shipping destination by international customs according to their local customs policy and is paid by the consignee/buyer
We regret to say that we are not taking customised orders at this time.
Size chart is available along with every product.
We have our stores in Lahore, Islamabad, Faisalabad, Multan and Karachi. Kindly check our store locator page for more details.
We are open from Monday to Sunday, 11 am till 10 pm.
Lulusar is an exclusive brand so we launch new collections every week and we only produce quantities of articles based on the number of orders received to avoid wastage and maintain sustainability. We encourage all customers to shop on Friday at 3 pm every week so that they can grab all their favourite outfits before they get sold out.
Most of our articles are sold through our e-store. Our concept stores are guide stores or display centers we put limited stocks. The designs are there for a touch-and-feel experience to give the customer an idea of what the product looks and feels like in real.
You can reach out to us on our helpline: +923041118331
Terms & Conditions
These terms and conditions outline the rules and regulations for the use of Lulusar's Website, located at www.lulusar.com
By accessing this website we assume you accept these terms and conditions. Do not continue to use Lulusar.com if you do not agree to take all of the terms and conditions stated on this page. Our Terms and Conditions were created with the help of the Terms And Conditions Generator and the Terms & Conditions Generator.
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: "Client", "You" and "Your" refers to you, the person log on this website and compliant to the Company’s terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of Netherlands. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.
Cookies
We employ the use of cookies. By accessing Company Name, you agreed to use cookies in agreement with the Compay Name's Privacy Policy.
Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.
License
Unless otherwise stated, Compay Name and/or its licensors own the intellectual property rights for all material on Company Name. All intellectual property rights are reserved. You may access this from Company Name for your own personal use subjected to restrictions set in these terms and conditions.
You must not:
Republish material from Company Name
Sell, rent or sub-license material from Company Name
Reproduce, duplicate or copy material from Company Name
Redistribute content from Company Name
This Agreement shall begin on the date hereof.
Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website.
Compay Name does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of Compay Name,its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, Compay Name shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.
Compay Name reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.
You warrant and represent that:
You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.
You hereby grant Compay Name a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.
Privacy Policy
When you use our services, you’re trusting us with your information. We understand this is a big responsibility and work hard to protect your information and put you in control. This privacy policy is meant to help you understand what information we collect, why we collect it, and how you can update, manage, export, and delete your information. Our privacy policy below applies to the use of our website www.lulusar.com and co-branded versions of the website located at URLs that resolve to the domain named www.lulusar.com (the “website” or “site”).
By visiting, submitting information, using our services, and/or purchasing any products on our website, you acknowledge that you accept the practices and policies outlined in the then-current privacy policy and our Terms and Conditions. It is recommended to review this policy every time you use the website. References in this privacy policy as “we,” “us” and “Lulusar” are to INTERMODA BRANDS (Private) LTD. (doing business as Lulusar) incorporated under The Companies Ordinance, 1984 (Pakistan) having its registered office at 7.5KM, MAIN RAIWIND ROAD, LAHORE, PAKISTAN; and references to “you” or “your” include anyone who uses our website and/or services and/or purchases products from our Site.
If you do not agree with this privacy policy, please do not use our Site.
COLLECTING AND USING YOUR DATA
Types of Data Collected
Personal Data
While using our service, we may ask you to provide us with certain personal information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to:
- Email address
- First name and last name
- Phone number
- Address, State, Province, ZIP/Postal code, City
Usage Data
Usage Data is collected automatically while using the service. Usage Data may include information such as your device's IP address, browser type, browser version, the pages of our service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data. We may also collect information that your browser sends whenever you visit our service or when you access the service by or through a mobile device.
When you access the service through a mobile device, we may collect certain information automatically, including, but not limited to:
- The type of mobile device you use
- your mobile device’s unique ID
- The IP address of your mobile device
- your mobile operating system
- The type of mobile Internet browser
- Unique device identifiers
- Other diagnostic data
Information from Third-Party Social Media Services
The Company allows you to create an account and log in to use the service through the following third-party social media services:
If you decide to register through or otherwise grant us access to a third-party social media service, we may collect personal data that is already associated with your third-party social media service's account, such as your name, your email address, your activities or your contact list associated with that account.
you may also have the option of sharing additional information with the company through your third-party social media service's account. If you choose to provide such information and personal data, during registration or otherwise, you are giving the company permission to use, share, and store it in a manner consistent with this privacy policy.
Tracking Technologies and Cookies
To make this site work properly, we sometimes place small data files called cookies on your device. Most websites do this too.
What are cookies?
A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over some time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.
How do we use cookies?
your display preferences, such as contrast color settings or font size if you have already replied to a survey pop-up that asks you if the content was helpful or not (so you won’t be asked again) or if you have agreed (or not) to our use of cookies on this site Also, some videos embedded in our pages use a cookie to anonymously gather statistics on how you got there and what videos you visited.
Enabling these cookies is not strictly necessary for the website to work but it will provide you with a better browsing experience. you can delete or block these cookies, but if you do that some features of this site may not work as intended.
The cookie-related information is not used to identify you personally and the pattern data is fully under our control. These cookies are not used for any purpose other than those described here.
Cookies Security
We use security cookies to authenticate users, prevent fraudulent use of login credentials, and protect user data from unauthorised parties.
For example, we use cookies called ‘SID’ and ‘HSID’ which contain digitally signed and encrypted records of a user’s Google account ID and most recent sign-in time. The combination of these two cookies allows us to block many types of attacks, such as attempts to steal the content of forms that you complete on web pages.
Use of your Personal Data
The company may use personal data for the following purposes:
- To provide and maintain our service, including monitoring the usage of our service.
- To manage your account: to manage your registration as a user of the service. The personal data you provide can give you access to different functionalities of the Service that are available to you as a registered user.
- For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services you have purchased or of any other contract with us through the service.
- To contact you: To contact you by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
- To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information.
- To manage your requests: To attend and manage your requests to us.
- For business transfers: We may use your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
- For other purposes: We may use your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and evaluating and improving our service, products, services, marketing and your experience.
We may share your personal information in the following situations:
- With Service Providers: We may share your personal information with Service Providers to monitor and analyse the use of our Service, and to contact you.
- For business transfers: We may share or transfer your personal information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of Our business to another company.
- With Affiliates: We may share your information with Our affiliates, in which case we will require those affiliates to honour this privacy policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
- With business partners: We may share your information with Our business partners to offer you certain products, services or promotions.
- With other users: when you share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside. If you interact with other users or register through a Third-Party Social Media Service, your contacts on the Third-Party Social Media Service may see your name, profile, pictures and description of your activity. Similarly, other users will be able to view descriptions of your activity, communicate with you and view your profile.
- With your consent: We may disclose your personal information for any other purpose with your consent.
Retention of your Personal Data
The Company will retain your Data only for as long as is necessary for the purposes set out in this privacy policy. We will retain and use your Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer periods.
Deletion of your Personal Data
Upon achieving data processing purposes, upon the termination of your account, or upon your request, we'll delete or anonymise your data so it no longer identifies you, unless we're required to keep something or we still need to use it for a legally justifiable reason. If you want to verify, modify or delete your data, you can contact us by email at customercare@lulusar.com
Transfer of your Personal Data
your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
your consent to this privacy policy followed by your submission of such information represents your agreement to that transfer.
The Company will take all steps reasonably necessary to ensure that your data is treated securely and by this privacy policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.
Security of your Personal Data
The security of your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect your Personal Data, We cannot guarantee its absolute security.
Links to Other Websites
Our Service may contain links to other websites that are not operated by Us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.
Delivery, Returns & Exchanges
At Lulusar, we want you to love what you wear. If something isn’t right, here’s how we handle returns, exchanges, and refunds:
1. Exchanges (Within Pakistan)
- - Eligibility: Exchanges are allowed once per order and must be requested within 7 days of delivery.
- - Condition: Items must be unworn, unwashed, unaltered, and with original tags attached.
- - Process: Customers are responsible for sending the item back to the address provided by Lulusar.
- - Non-Exchangeable: Sale items are not eligible for exchange.
2. Returns & Refunds (Within Pakistan)
- - Defective or Incorrect Items:
- • Must be reported within 7 days of delivery.
- • Clear photos/videos should be shared via WhatsApp at +92 304 111 8331.
- • Returned items must meet eligibility (tags, unused condition).
- - Wrong or Missing Items:
- • Must be reported within 24 hours of delivery with order details and proof.
- - Refund Method:
- • Refunds are not issued in cash.
- • Customers receive a store credit (voucher code), redeemable on the Lulusar website.
- • COD orders are not eligible for monetary refunds, even if defective. Store credit will be provided.
2. Returns & Refunds (Within Pakistan)
- - Exchanges: Not applicable on international orders.
- - Defective or Incorrect Items: Customers should report the issue with photos/videos. In most cases, the defective product does not need to be returned.
- - Refund Method: A store credit or a refund (determined at Lulusar’s discretion) will be issued.
- - Duties & Shipping Fees: These are non-refundable and remain the customer’s responsibility.